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Privacy Policy

Last Updated: 2026-08-18

Privacy at a Glance

  • What we collect: Identity, contact, payment, and device technical data.
  • Why we collect it: To manage your account, process payouts, and prevent fraud.
  • Who sees it: Only our internal team and trusted partner service providers.
  • How long we keep it: For the life of your account plus periods required by Malaysian law.
  • Your control: You can request access or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy describes how 4dyes3 collects, uses, and protects your information when you use our website and services. This policy applies exclusively to users located in Malaysia.

Please note that this policy only covers our official platform. Once you leave our site via a link to a third-party website, we are no longer responsible for the privacy practices of those external entities. We encourage you to review the privacy policies of any third-party services you interact with.

2. Personal Information We Collect

To provide a secure and high-quality gaming experience, we collect the following categories of data:

  • Account and Identity Data: Username, password, date of birth, and contact details to establish and secure your profile.
  • Verification Documents: Government-issued IDs or proof of address used during KYC processes to prevent underage gaming and identity theft.
  • Payment Data: Details required to process deposits and withdrawals, handled securely through our payment partners.
  • Gaming and Transaction Activity: Records of your bets, wins, losses, and financial transactions to ensure fairness and manage account history.
  • Technical Data: IP address, browser type, device identifiers, and operating system to optimize site performance and security.
  • Support Records: Correspondence sent to our support team to resolve account issues and improve our service.

3. How We Collect Data

We gather information through three primary methods:

  • Directly from You: When you register an account, update your profile, or contact our support team.
  • Automatically: Through cookies and similar technologies as you navigate our platform to track technical performance.
  • Partner Service Providers: From our partner payment processors and identity verification services to confirm the validity of your transactions and identity.

4. Why We Use Your Data

Your data is processed for the following legitimate purposes:

  • Account Management: Creating and maintaining your user profile and providing customer support.
  • Financial Processing: Facilitating fast and secure deposits and withdrawals of MYR.
  • Compliance and Security: Verifying your age (18+), confirming your identity, and detecting multi-accounting or fraudulent behavior.
  • Optimization: Personalizing your gaming experience and analyzing site traffic to improve functionality.
  • Legal Obligations: Meeting the regulatory requirements applicable to gambling operators in Malaysia.
  • Marketing: Sending promotions and updates, but only if you have explicitly opted-in to receive them.

5. When We Share Data

We do not sell your personal data to third parties. We only share information when necessary for operational purposes:

  • Service Providers: With our partner payment providers, identity verification services, and technical infrastructure hosts.
  • Legal Requirements: When required by law to respond to valid requests from relevant authorities or to prevent criminal activity.

6. How We Protect Your Data

We implement robust security measures to safeguard your information:

  • Encryption: All data transmitted between your device and our servers is protected via industry-standard encryption.
  • Access Control: Internal access to player data is strictly limited to authorized personnel who require it for specific operational tasks.
  • Payment Isolation: Your sensitive payment details are isolated and processed through secure gateways.
  • Continuous Monitoring: Our systems are monitored to detect and respond to unauthorized access attempts.

7. Cookies and Tracking

We use cookies to enhance your experience and maintain secure sessions. For a detailed explanation of how cookies are used and how you can manage them, please visit our Cookie Policy.

8. Your Rights

As a user, you have the following rights regarding your personal data:

  • Access and Correction: You may request to see the data we hold about you or correct any inaccuracies.
  • Deletion: You may request the deletion of your account and associated data.
  • Portability: You may request a copy of your data in a structured format.
  • Objection and Withdrawal: You can object to specific data processing or withdraw your consent for marketing at any time.

To exercise any of these rights, please contact our support team via the channels available on our Support Page.

Note: Certain data must be retained even after account closure to comply with anti-money laundering (AML) and gaming regulations.

9. How Long We Retain Data

We retain your personal information for as long as your account remains active. Following account closure, we will keep your data only for the duration required by applicable law in Malaysia to satisfy legal, accounting, or regulatory obligations.

10. Age Limits

Access to 4dyes3 is strictly prohibited for individuals under the age of 18. If we discover that an account has been created by a minor, we will terminate the account immediately and refund any remaining balance to the legal guardian, provided identity is verified.

Parents or guardians who suspect a minor is using our platform should report the account immediately via our Support Page.

11. Cross-Border Transfers

To provide a global-standard gaming experience, some of our service providers may operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are applied to protect your data and maintain its confidentiality during transfer.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. All updates are published on this page. We recommend that users periodically check the "Last Updated" date at the top of this page to stay informed about how their data is handled.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please reach out to us through the official contact channels listed on our Support Page. Our team is available to assist you with all privacy-related inquiries.